Customer Service
Completely confidential, our dedicated customer service representative is here to help. 97% of all issues resolved in 24 hours or less.
Baystate Benefit Services provides a powerful one stop contact center with seasoned professionals.
- understand your benefits
- answer benefit questions quickly
- resolve claims
- resolve eligibility and/or enrollment issues quickly.
STUCK ON HOLD?
NO MORE CALLS TO YOUR CARRIERS!
All calls are fully HIPAA compliant. Our representative will work with your insurance carrier to help resolve issues that involve:
- Unpaid or incorrectly paid medical/dental claims
- Benefit questions
- Coverage\Service Questions
- Enrollment issues
- Premium billing questions
- Find Participating Physicians/Dentists or other Providers
- RX Coverage\Reimbursements
- Obtaining Pre-Certifications
- Verify Dependent Eligibility
- ID Card Replacements
- FSA/HRA Reimbursements
- And Much Much More!
